Privacy Policy.
How TCH Capital Ltd handles personal information when you use this website or contact The Consistency Hub.
Who is responsible
The Consistency Hub is operated by TCH Capital Ltd (company number 17459912), registered in England and Wales. Our registered office is 30 Hospital Street, Nantwich, Cheshire, CW5 5RP. For privacy queries, requests or complaints, email info@theconsistencyhub.com. TCH Capital Ltd is the controller of personal data it decides to collect and use through this website and its email correspondence.
What we collect
If you use Contact / Apply, you may choose to email us your name, email address, trading experience, programme interest and learning enquiry. The form prepares an email draft on your device; you decide whether to send it. Netlify Identity processes the email address, account identifiers, authentication and session information needed to sign you in. TCH manages membership access roles and may hold records needed to administer your education or membership. We do not collect or store card details on this website. When you buy the Trader Development Programme or Live Analysis VIP, payment is handled by Stripe, which receives your payment details and the email address you use at checkout. For course purchases we also record your checkout email, the date and time, and the purchase agreements you accepted, so we can confirm your consent and give you access. For Live Analysis VIP, we also collect a UK postal address at Stripe checkout so we can post your member welcome pack, and we use it only for that.
Why we use it
We use enquiries to answer questions and discuss available education options, and member account details to provide and secure access to the content someone is entitled to use. Depending on the activity, the intended UK GDPR lawful basis may be steps taken at your request before a contract, performance of a membership contract, or legitimate interests in website security and answering ordinary enquiries. Any separate membership agreement must explain the specific service and processing before payment. We do not use your account details for marketing simply because you log in.
Who may receive information
Netlify hosts this website. Netlify also handles member registration, login, account roles and necessary session technology. Our business email is hosted by Google, which processes correspondence. Authorised TCH Capital Ltd personnel may access member account details and enquiries to administer the service. Google Fonts may receive technical connection information when pages load; Instagram receives information only if you choose to visit it. Stripe processes payments for course and VIP purchases, and purchase and access emails are sent through our email delivery provider, Resend. We do not sell membership information, and the Contact / Apply form does not use an automatic form-submission service.
International transfers
Netlify, Google, Stripe and Resend may process or provide access to personal information outside the UK depending on their services, configuration and subprocessors. Please contact us if you require details of these arrangements.
How long we keep information
We retain enquiry emails only for as long as reasonably needed to handle the enquiry and related legal obligations. Member account information may be retained while membership is active and, where necessary, afterwards for support, security, disputes or legal requirements. Netlify Identity may also apply its own backup and log retention periods. The email-draft contact page does not itself store enquiry answers.
Your rights and complaints
Depending on the circumstances and lawful basis, you may have rights to access, correct, erase, restrict or object to use of your personal data, or request portability. You may object to processing based on legitimate interests. Email info@theconsistencyhub.com to make a request or raise a privacy complaint. You may also complain to the Information Commissioner’s Office (ICO).
Changes and contact
We will update this notice as services change. The website is hosted on Netlify and uses Netlify Identity for member logins. Member access is granted once a purchase or membership has been verified. Contact us at the email or registered office above.
Telegram VIP updates
If you subscribe to Live Analysis, the website may display recent posts from our private Telegram VIP space. A Telegram bot can forward new TCH post text, captions and timestamps to Netlify for display inside the restricted member area. We retain up to the 10 most recent posts in the website feed; Telegram may retain the original messages separately under its own terms. We do not use a visitor’s Telegram account details to sign them into this website. Joining and leaving Telegram VIP is managed separately from website subscription access.
The Telegram connection is not active until configured. Please do not post personal or sensitive information in analysis intended for redistribution. See our Cookie Policy and contact info@theconsistencyhub.com about your data.